a ? about the index bypass lever/problem solved.
or whatever it’s called. not wishing to reinvent the wheel, does anyone know if removing that piece would be detrimental to the magazine-indexing mechanism? I want to remove it and test the gun’s ability to index the magazines. I’m wanting to try anything to cure the hit-or-miss indexing issue that continues with this R3M. I have the metal magazines (4), btw.
thanks,
Darryl
PS is the indexing issue covered under warranty? Maybe I should ask Mr. Rudenko
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The concept of spare parts and customer support has been introduced only recently in this business model.
Before it was “I prefer to stop the whole US business all together instead of replacing a single stock”.
Good news if that is the correct fix, and if I don’t have to wait until the next mission to the Moon. Rudenko just wasn’t clear. Perhaps he doesn’t know exactly when the next shipment is due?
Darryl
PS I guess it’s good to know if a dealer has spare parts before ordering?
Good news for you then :thumb:
Can’t comment on the plastic magazines, never had any.
I once had a brand new Lelya sitting for almost 1 year waiting for a new valve stem, hoping it goes faster for you.
thanks for sharing that Pippo. I appreciate your being clear about your position.
I’ve heard back from Rudenko. He says Ed believes my gun may have the “pusher arm” from the .25 R3M installed in my .22 R3M, and I am to be sent a new one, coming with the next shipment “in 2016”. If anyone knows the difference between the two,please let me know. In the abstract it makes sense that one part might be misplaced into the wrong gun, but only if the pusher arm for the .22 is thicker than that in the .25 (which might ensure a bit better contact with the cogs of the magazine).
Also, someone replied to my earlier thread about this indexing issue that the metal magazines are more problematic than the plastic ones, and I have four metal ones. Is that a general consensus?
Meanwhile my R3M will sit until the fix comes in.No need in getting frustrated. I just hope I don’t have to wait very long, as in JULY! :angrymob: :rofl:
Darryl
Lets say I had troubles when Ed was still the only player or one of the two major players and this was when he was snobbing any customer complaint.
Instead of solving the problems the indexing issue was just denied pretending it was only a “brand bashing” operation.
I know Ed has now been forced to change customer service attitude and I’m confident you will solve your problem the right way.
I don’t have hard feelings, everybody makes mistakes but I continue to make honest comments based on personal experiences.
I really hope Ed will come out with fantastic and reliable new guns in 2016 that hold what they promise, at the end I’m a shooter and enjoy (at least this is what I hope when I buy them) awesome guns.
Was it a matter of poor customer service? I’m not familiar with your story. When a person pays a premium price for any brand of airgun, issues with it’s operation are expected to be corrected . That’s what customer service is for, to make things right for the customer. It’s a very competitive market for airguns, and I believe good customer service is what can separate a brand and it’s dealer base from others especially when something goes wrong with the product. Forums such as this one help prospective buyers to find out the real deal about any given airgun and airgun maker. I asked a lot of questions here on this forum about the Edgun R3M. The replies I got were largely positive, which seemed a great endorsement of the model. The design is easier for the owner to work on so far as repairing air leaks, and there’s a lot of information for generally servicing the gun. I have come to find that the indexing issue perplexes me. So I turned the matter over to the dealer whom I bought the gun from. I can report that he is looking into a resolution, though I can’t say I know what the result will be. I remain hopeful of a positive result, and will keep this thread informed. People will want to know.
I’ve had two prior major issues with guns I’ve bought from dealers. In both instances the results were favorable as the dealers stepped up to address the issues. I can say I was just honest, and frank without being acidic or rude to the dealer. Maybe I was just lucky? If so, rather be lucky than good.
darryl
Me too I was used to be an edgun fan with a somehow “forgiving attitude”…. but this has changed since 2500 USD of my hard earned cash went out of the window …
not quite, kid. unless you’re referring to a few worn syncrhos, in which case speed shifting will get you by and where you want to go. The gun is otherwise functional, and performs up to expectations. Either way, I’m in for a good result.
darryl
Like saying “It’s a neat car but for the broken gearbox” 😀
$1500, actually, before the latest price drop. The indexing issue is not one I want to have to solve myself, since the gun is under warranty. It’s a neat gun, but for that one issue.
darryl
I really hope you will get your 1350 USD gun fixed or replaced with a new one.
Some other customers got for their 2500 USD malfunctioning gun only a YT link showing an apparently working gun. :whistle:
I did as I’d stated, and contacted Tony Rudenko. He’s replied back already, but I’m not sure what happens next. I have to have confidence that Tony will be able to help me with this problem. He also asked what caliber mine is, which it’s a .22. I’m sure I already have well over 2000 rounds through the gun, maybe even more than three thousand.No other issues with the gun, just the missed indexing as the bolt is cycled back and forth. I’m following Ed’s video advice and using a quick (snappy?) movement to cock the gun, but still the missed indexing of the mechanism. I hope Ed is reading the forums or is otherwise aware of my issue (and maybe in contact with Tony?).
here’s to a good result, :18:
Darryl
I can tell you already the answer you will get concerning the indexing problem….
They will say “Which indexing problem? We’ve never heard about any indexing issue and stop making things up just to bash the brand.” :whistle:
But to be honest, I hope you will get a better reply, it seems Ed’s attitude has changed concerning customer support.
Good Luck :thumb:
Yes it’s cover by the warranty, but first you have to shoot 2-3k round more to REALLY break in the indexing. By that time your 1yr will be over and warranty will not cover it.
Is your a .22 or .25?
I have about 3-4k on my .22 and maybe it has indexing issue once or twice, not sure of it’s real indexing or me not pulling all the way back.
If it’s cover by warranty please let us know.
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Before it was “I prefer to stop the whole US business all together instead of replacing a single stock”.
So you’ll agree that it’s an improvement? :biggrinn: I knew I didn’t make a mistake in buying an Eddy! :smilen: Maybe you’ll give one another chance one day.
Darryl