CRICKET Magazine not indexing correctly?? Need help

Hi all.
Received my new .25 cricket a few days ago.. when I loaded the magazine, either one, with rifle just out of box, no pellets..
on occasion, the cocking lever needed to be pulled 1 1/2 times to index the mag correctly. It didnt happen all the time so I thought it would just go away as the gun wore in..

I finally went shooting this weekend and it will not index almost every time I cock the lever..
I have noticed that both magazines turn counter clockwise slightly when pulling cocking lever back (dont know if this is normal?)
and both magazines will not index all the way without me applying slight clockwise pressure to the magazine while releasing the cocking lever.

I can see that the little white indexing arm is not seating perfectly on the magazine teeth after the 1st lever cock..
instead it pushes on the side of the tooth, which only indexes the mag 1/2 way when trying to release the cocking lever…?

Should I just use a rod and bend the indexing arm in slighty while the mag is in so it seats on the magazine tooth? or is there a way to adjust what is happening..?

I just got the rifle and cannot seem to find any videos or articles in English to help..
Please help if you can. Thanks