Peter sold TGAG
peter Plesinger no longer owns Top-Gun-Airguns. He had told a few people awhile ago but I did not want to be the one to announce it. He sold it to Joe Brancato.
Since Joe is now advertising at TGAG I thought you guys should know
http://www.network54.com/Forum/79574/message/1458014603/Correction-+Typo+on+contact+info
All Replies
That is great Gabe. I haven’t heard response from Petr yet on the barrel and cocking lever replacement. I sent him the targets shot with the German barrel and a picture of a deep scratch on the cocking lever.
Hopefully, I will hear from him soon…
Let us know how the CZ-made barrel perform.
Regards,
Endo
Gabe I am happy to hear you reached out to Jamie. My barrel is very accurate. Ernest was impressed with it. I do not think U will be disappointed.
Going on two weeks since I received this response from Pete and over three weeks since I asked for a resolution (Czech barrel as advertised).
“Ticket status: New
Department: General
Subject: Mutant Shorty
I was concerned about that; seeing Charlies test target.
I will make a list for replacement barrels—-you’re the first on it.
Some barrels are already in the mail to me and others are still being machined.
I do not have an exact time but I’ll replace yours ASAP
Thx
Petr
Sincerely,
TOPGUN-AIRGUNS”
Gabe
:2:
:popcorn: :popcorn: :popcorn:
I just received an email from Peter myself. Feel confident about my purchase now & not left hung out to dry. It’s funny how quickly a response to a question or problem can wash away all feelings of anxiety or frustration. I’m with Darryl, TGAG seems to be back on board with customer support & everything will work out just fine in the end. What a relief. Thanks Peter!
Today the “new” TGAG reached out to me, and I had a chance to address the issues I have with my Short. I came away feeling relieved at the prospect that my issues will be addressed in a timely fashion, and to my satisfaction. I feel like I have customer support, and that TGAG aims to please. So, I’m for giving the new TGAG a chance to prove itself. We’ll see, but I feel better, for sure.
Darryl
All I can say is I’ve dealt with Joe in the past and his customer service is excellent. Thanks Joe.
One way or the other way this mess will be straightened out . Either Peter or Joe fixes this or the market fixes this. Taking these guns back and giving a full refund is a good solution. The guns came with the wrong barrels. Another solution replace the barrels with the barrels Peter promised his customers or a comprible barrel. I believe replacing the barrels will cause the least amount of damage to all parties involved. However if TGAG does not full fill it’s promises and leaves customers hanging nothing but bad will follow. The market reacts quickly to bad business practices ask WWAG. Do we need another Airgun company taking the hit. The faster this is addressed the less likely your business will be damaged. Rumors Joe Rumors? You really have nothing else to say? Joe some advice get behind this while you can control it and the outcome but if it gets behind you and the momentum takes over without your control. That won’the be good.
I do not even have my gun yet, I think we need to give Joe a little time to straighten out Peters screw ups, He just bought the company.
You guys that ordered a Mutant with a CZ barrel and got anything different, Pack the gun up and send it back, Its not what your ordered.
I hope you paid with pay Pal or a Credit Card,,,
No matter who owns it, If they are sending out German barrels when you were told you were getting a CZ barrel, Its not what you paid for!!!!
Send it back….
Someone Peter. Joe or some one is going to have to bite the bullet and make it right…
Hell I had to pay an extra 75 dollars for my CZ barrel,
Mike
Regards,
Endo
We just got the phone number transferred over to me TODAY, and Petr is working on getting a new cell phone number. Petr isn’t dying, he just doesn’t want to work 2 jobs (TGAG and a day job). With me taking over TGAG, 2 things will happen:
1) Those that order after today will get immediate service. My 2 helpers and I answer the phone from 8AM-4:30PM Pacific everyday. Those that have done any business with us will tell you we ship out immediately (almost always same day). I am driving out there next week to get the inventory. At this point they are taking inventory and shipping for us within a day or so. As the new http://www.topgun-airguns.com/ owner, we will continue to import Mutants, Vulcans, Crickets, and all the other stuff that only Bori could get, as well as adding our lines of airtanks, etc. That was the agreement. Keep the company going. We want it to GROW, it by adding what we are known for,Excellent AirTanks, Vavles, Hoses, etc., Fast Serivce, and and an Excellent Reputation.
2) Now that Petr has sold the business, he won’t be spending time doing all these NEW orders and he will have more time for his previous sales. Once Petr gets his new number, he can focus on all the barrels, etc. I already contacted him and he has barrels allocated for Darryl, etc.
We both greatly appreciate your patience.
TGAG will only improve from this. If you have done business with http://www.AirTanksForSale.com, you willl agree.
Sounds pretty simple, just call!
Sales as of today are going out much sooner. If you have ANY QUESTIONS, please, don’t spread rumors and destroy 2 successful businesses, JUST CALL https://topgun-airguns-com. at 602-674-5309 and ask for me. (8AM-8PM Pacific).
All previous sales from TGAG are warranted by Petr who is no longer in business? That is a joke – right?
“As for all of Petr’s sales, such as Mutants he has sold, etc., he is going to warrant them. That was our agreement.”
Joe, I bought the mutant shorty from Petr that the CZ barrel should be installed in my purchase, but instate, the “German” barrel came with the gun. The Germany barrel is not accurate in both JSB 18.1 and AA 16, and my cocking lever has a deep scratch (I have shown him the picture before doing any shooting). He asked me to send him the targets I shot, and I did that several days ago. I asked him how to return/replace the barrel and lever. Unfortunately, I haven’t heard any response from him since then. Should I keep bugging him or you will take care of the issues? We all have bought something from you, more or less, in air assemblies and had good experience. Hopefully, the TAGA will keep the high standard in customer service as you have indicated. Please advise… Thanks.
Regards,
Endo
With all due respect, no one is spreading any rumors here & trying too destroy any ones business. We all are talking facts about the trouble that’s been going on with the Taipan barrels. Guys are just wanting a proper fix for the guns.
As we all know, this is not the yellow form, and any b.s. gets called out no matter who it is.
- You must be logged in to reply to this topic.
I’ve had nothing but good customer service from Joe. Talk to him awhile and you can tell he’s a hard working guy that knows his merchandise and is a no bullshit vendor. I was ready to order an Omega type compressor (Chinese) and Joe was the only vendor that gave me the true story regarding long-term reliability. He even stopped selling them.
Plus, Joe is supporting USA made products where possible. It would be surprising if his business acumen changed, so my guess is everyone will be happier with the move.