CAUTION My Mrodair Compressor Experience

I have found a lot of good information on this forum over the past couple of months and I wanted to share my Mrodair Air Max experience. Maybe I can prevent some headaches. Here is the short version.

I ordered and received an Air Max compressor with upgrade package. I opened the boxes and everything ordered was there. There were no instructions on assembly, maintenance, or power requirements. Just a note telling to put oil in compressor before turning on. I spent a couple of nights reverse engineering everything and assembling. No good videos at the time.

I plugged it into the washing machines outlet and turned it on. It ran for about 10 seconds and then tripped circuit. The breaker was reset and compressor turned on again. It ran for another 10 seconds sounding pretty rough so i turned it off. My son noticed smoke coming from under the top panel that smell electrical in nature. No fire. I found a loose switch on a rail and replaced back on rail. I retried Air Max again and only heard switch engage when turned on and disengaged when turned off.

After I emailed Mrodair, I received a prompt response. One of the few. Mike said it was my outlet. So I tried 2 new outlets on dedicated 20amp 110v lines with no other outlets on them. I got the same results. Only a “click” when turned on.

Mrodair was emailed again with details and there was no response after two days so I emailed again while suggesting I might be returning the compressor for a refund. That got a reply. Mike and I trade emails with pictures trying to solve the problem to no success. he then suggested that he would send me a new rocker switch and relay that I would install. I did not buy a new compressor to have to wrench on it to get it to work. i emailed Mike telling him that I was returning the Air Max and how he wanted this handled. Not surprisingly, there was no response. After three days I emailed him twice and he gave me the return authorization number. I sent everything back via UPS.

I tracked the shipment and Mike signed for it on 3/4. No word about my refund by 3/7 so I emailed Mike. As usual, no response. I emailed him again on 3/8. He responded with one of the three biggest lies; “the checks in the mail”. I finally received it 3/14. Mike charged a 15% restocking fee for a product that never worked. I waited until the check cleared to email him asking why the restocking fee. Guess what? He hasn’t responded.

I spent close to a month trying to get that HPA compressor running. I think that products should work as advertised and when they do not, the seller should solve the problem not the buyer. I’m out over $400.00 between paying for shipping both ways and a bogus restocking fee. That’s what I get for not doing my homework on Mrodair.

I WILL NEVER DO BUSINESS OR RECOMMEND MRODAIR TO ANYONE. THEY’RE CUSTOMER RELATIONS IS THE WORST I HAVE ENCOUNTERED ON THE WEB.

Sorry that my first post had to be this kind of post.