CAUTION My Mrodair Compressor Experience
I have found a lot of good information on this forum over the past couple of months and I wanted to share my Mrodair Air Max experience. Maybe I can prevent some headaches. Here is the short version.
I ordered and received an Air Max compressor with upgrade package. I opened the boxes and everything ordered was there. There were no instructions on assembly, maintenance, or power requirements. Just a note telling to put oil in compressor before turning on. I spent a couple of nights reverse engineering everything and assembling. No good videos at the time.
I plugged it into the washing machines outlet and turned it on. It ran for about 10 seconds and then tripped circuit. The breaker was reset and compressor turned on again. It ran for another 10 seconds sounding pretty rough so i turned it off. My son noticed smoke coming from under the top panel that smell electrical in nature. No fire. I found a loose switch on a rail and replaced back on rail. I retried Air Max again and only heard switch engage when turned on and disengaged when turned off.
After I emailed Mrodair, I received a prompt response. One of the few. Mike said it was my outlet. So I tried 2 new outlets on dedicated 20amp 110v lines with no other outlets on them. I got the same results. Only a “click” when turned on.
Mrodair was emailed again with details and there was no response after two days so I emailed again while suggesting I might be returning the compressor for a refund. That got a reply. Mike and I trade emails with pictures trying to solve the problem to no success. he then suggested that he would send me a new rocker switch and relay that I would install. I did not buy a new compressor to have to wrench on it to get it to work. i emailed Mike telling him that I was returning the Air Max and how he wanted this handled. Not surprisingly, there was no response. After three days I emailed him twice and he gave me the return authorization number. I sent everything back via UPS.
I tracked the shipment and Mike signed for it on 3/4. No word about my refund by 3/7 so I emailed Mike. As usual, no response. I emailed him again on 3/8. He responded with one of the three biggest lies; “the checks in the mail”. I finally received it 3/14. Mike charged a 15% restocking fee for a product that never worked. I waited until the check cleared to email him asking why the restocking fee. Guess what? He hasn’t responded.
I spent close to a month trying to get that HPA compressor running. I think that products should work as advertised and when they do not, the seller should solve the problem not the buyer. I’m out over $400.00 between paying for shipping both ways and a bogus restocking fee. That’s what I get for not doing my homework on Mrodair.
I WILL NEVER DO BUSINESS OR RECOMMEND MRODAIR TO ANYONE. THEY’RE CUSTOMER RELATIONS IS THE WORST I HAVE ENCOUNTERED ON THE WEB.
Sorry that my first post had to be this kind of post.
All Replies
Mmassa welcome to TAG.
Sorry to read things went so awry with your unit.
A couple questions that might be helpful to those of us guinea pigs still working on these compressors…
Do you remember which piece was loose under the panel?
On mine, both the relay and the larger contactor were completely loose.
I still have to do a wiring diagram to figure out exactly what part does what.
For your connection to the dryer circuit you must have built a plug adapter. Does the output of your adapter definitely measure as 120 v?
Just a single wrong wire and one would be supplying 240v across two phases of the outlet instead of the desired 120v from one phase.
If you didn’t measure it, could you do it now? That would help rule out an initial power up at the wrong supply voltage
as the root cause.
I expect it will still be another two weeks before I get my unit prepped for its initial power up.
That’s not exactly plug and play.
Larry, Thanks for the heads up. For the sake of their business, I hope I am the exception and not the rule. I did contact my cc company and things are looking brighter about the restocking fee.
Mmassa, sorry about your experience with Esch, unfortunately it is all to common. On the bright side their are many honest and helpful venders and your post may help others avoid the drama and disappointment. Just a heads up, usually the buyer is attacked shortly after a non pandering post like yours. By the way welcome to TAG, or what ever this is.
Regards
LarryW 😎
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Guykuo, The relay was loose on my unit prior to trying to start it up.
I think you misread my post. I plugged the Air Max into the outlet used by my washing machine which is a dedicated line, 110v with a 20amp breaker.
I wish you well with your compressor. I never had an issue with the unit itself just how things were handled.