New R3M Long .25 has issues upon arrival
The much anticipated R3M Long Edgun arrived today. Once I got home from work and unpacked it (great packing job), I checked the rifle over, read the manual, etc.
First thing I noticed is the walnut stock has an unattractive grayish stain, which looks like a water stain, under the fore grip. Well, OK that’s a cosmetic defect. Most stock makers wouldn’t use wood with that kind of anomaly. Character is one thing; this kinda looks like I left it in the rain. Still, it’s not functional.
The mechanical defect, so far, is the auto/self advancing mechanism does not advance the magazine fully; it misaligns the next pellet by quite a lot, enough to seriously deform the pellet. Yes, I’m pulling/rotating the handle back fully, the mag and selection lever (auto vs. manual) are correctly positioned. Tried both mags, same problem. You can tell the advancing mechanism isn’t rotating the mag fully because returning the handle forward jiggles/finishes rotating the mag into position, where it eventually lines up via the probe (after damaging any pellet’s head). Moreover, when the handle is pulled back fully, the mag does not click into position; I can use my finger to spin the mag a bit more and find the correct lining up, feel the “click”.
Disappointing, getting a new, expensive gun and finding defects right out of the box. Sure, I can manually advance pellets if I want to, but that’s not correct. Guess I’ll need to see what Tony wants me to do. Hopefully, he’ll issue a UPS call tag or send a label; I already paid to ship once. I’ll keep you all posted. Future Edgun buyers might want to see how the company handles these issues for my situation. Those of you getting the new shipment, you might want to check the advancing mechanism for correct pellet line up, in case it’s a batch issue. I got a .25 cal.
All Replies
Uh, hmmmm, uh would a working gun without bugs be asking too much? We’re not guinea pigs! Time to refine it is supposed to be prior to a release.
Most edguns (prior to R3M ) seem to be really good. this Multi shot is new and ed needs time refine it. If he ever does. Not sure what everyone (those that Follow the R3M on TAG ) Expected ???
What good is a 1 year warranty ED? When you just offer money back. Thats not the way its done…. You see with warranty you replace or repair. that way the customer is happy with there purchase. Obviously if that can’t be done then u offer a refund.
Maybe you can offer them a Single shot breach that way they can at least enjoy the gun, while you work your bugs out.
Well, it seems that at least four of us have indexing issues with the .25 caliber, attention Hoot and hacmpbell, the .25 caliber. I have concerns/doubts cleaning/regreasing will alter the mechanical line up. Sorry Hemn, smooth is not the final issue, as Boelick reports. It appears to be the indexing blade does not engage the mag cogs in a correct fashion. If this is true, lubrication is not the solution. These indexing springs, blades, or whatever the maker calls them, are tricky to get exact. If I clean and regrease, I may void the warrantee. I got an e-mail from Tony:
“Rob,
If you don’t like the product I can issue you a full refund provided the gun is in the same condition you received it.
Tony”
Do I like the product? I don’t know. If I shoot it, is it in the “same condition” I received it in? The “warrantee” is good for “one year”; is that one year sitting in a box or one year of service? It’s not clear what the best decision is. (Hoot, you know what it’s like to be confused.)
Well, depending on the shipping reimbursement, the refund offer is possibly reasonable. However, I’m inclined to be patient and willing to see what Ernest and others discover. I’m not Edgun-bashing either; a lot of manufacturing variables may be at play. I’m interested in problem solving. My Air Arms s510 was also not indexing correctly upon arrival. I could see the issue, bent the advancing spring with my finger and the problem was gone in less than a minute.
I run a mail order business. Maybe it’s bad acumen, but I stand behind what I sell 100%. You don’t like it: “do you want a full refund including all shipping costs or do you want a replacement? How can we be of service?” If it’s a problem at our end, I fix it, period. It may not be the best profitability, but it’s integrity.
Now, this issue is likely a small manufacturing error in the indexing system. If a design or assembly flaw, the block or a part (not the whole gun) can be replaced. I’m guessing Ed is a good guy and also does not know what the problem is. As a businessman, Ed probably wants to know what’s up; money flows through the channels of happy customers. 😎
Sigh… I hear Hoot’s advice on seeing what others discover. Again, I hope Ernest, the mechanical wizard, can let us all know why the auto advance is not aligning. Ernest and all with mechanical clairvoyance: note the magazine loses finish/paint in a small corner, indicating partial engagement, on the bottom right/rear of the magazine’s indexing “cutouts” or cogs. Perhaps the blade is too low or too short (e.g. a .22 blade)? Who knows ❓
In this case the mag has some innersion to move to the right possition.
Ed
Ever have the feeling that…
A horse is a horse, of course, of course,
And no one can talk to a horse of course
That is, of course, unless the horse is the famous Mr. Ed.
Go right to the source and ask the horse
He’ll give you the answer that you’ll endorse.
He’s always on a steady course.
Talk to Mr. Ed.
People yakkity yak a streak and waste your time of day
But Mister Ed will never speak unless he has something to say.
As crazy as this sounds, we go yakkiity yak and Mister Ed will speak and he gives us all an answer that we keep endorsing.
That video is BS – my R3M is not pulling that easy nor do I think it will in the near future. I also had issues with indexing and squashing pellets but you can solve that by giving a firm crisp pull on the bolt; hardly a fix but I’m hoping it will eventually work in to what was shown in that video. Time will tell. I’ll be shooting some more this weekend so I’m going to give it a good workout. I’ll report back Sunday or Monday.
Ed should have given you all a discount for being his test mules!!! Man am i happy that i did not drink any of that Edgun coolaid. Hey MACHINE GUN Hows yours doing?
I have taken it apart, cleaned and relubed per wingmans previous thread. I even went out and got 65% moly paste almost like his (70% but he said he makes his own). Issue is still there. Magazines are not indexing fully, i am using a clean firm pull on the bolt (had a lot of practice over the years with that).
The problem is that Ed got a great deal on some old Soviet tank axle grease by the drum.
While it will withstand extreme conditions it’s way to thick for these delicate airgun parts to move through.
Clean and relube gentleman. 🙂
I first had same issue with my new R3M .25 STD.
Handle was sticky at the end of the pull and the pull itself wasnt smooth and it wasnt rotating the mag fully.
Solution!
I took apart the breech, cleaned all the old grease out and re lubed with Mobile 1 red synthetic grease.
Everything is much much smoother now.
And I had to practice a little. It takes nice firm smooth pull back and forth to cycle mag and load the pellet.
No more issues with under rotating mag.
Hi Ed,
Thanks for getting back to me, yes he has the block, but not the sledge (cylinder), Alex said they forgot to send it along with the rest.
One other thing Ed, its hard to keep the Edgun faith, when this is my second R3 with problems…And before you say it; “sending it back” doesn’t cut for me and not a legitimate excuse or way out of the conversation. You have issues, redesign!
Brgds
Jack
I suspect any accuracy issues with the .30 may be related to possible pellet deformation with the new magazine assembly, and different shooting characteristics than the small calibers.
This is essentially a build by demand of specific buyers who paid up front. We begged him to build one, and he did. However, Ed didn’t have a couple of years, and a large R & D force, to test these new concepts. You are almost certainly are going to have “first run” issues with a brand new design, and multi-shot breech. Especially if some of these early parts are hand made. Don’t get too upset just yet. You are the leaders in development of a brand new caliber/model, there will be problems, and there will be solutions to come.
Let the mechanically inclined new owners have a turn at working on solutions for a few weeks. Hemn and Boelick have already posted a “cleanup” technique for the multi action: viewtopic.php?f=22&t=27986
We have all been through these, and similar issues, as each new model Edgun came out. As a group, we found the issues, resolved them, and the established Edguns show the effort Ed, and all the Edgun shooters, as a community, have developed to solve any problems.
As a small company, Ed probably does most of the research and development himself. It’s only when the guns reach the hands of the shooters that all the possible problems are going to expose themselves.
It takes time for a custom, hand-made, large caliber, repeating airgun to get properly broken in with adjustments, cleaning/lubing techniques, shooting, and new findings/solutions.
Solutions are already starting to trickle in, stay calm my friends, and keep reading the new posts!
Just my thoughts from a historical perspective with Edguns.
H 😯 😯 t
PS: If anyone gets angry and frustrated with their new .30, send it to me for Christmas.
It’s what Uncle Hoot said. May I add that the engineers at Edgun is working hard to resolve any issues the .30 may have. There is a hot line already established for those that have or think they may have issues. The HOt line number is 1(800)-653-4627. for easier to remember it is 1(800)-OLDGOAT.
remember, just give it a few weeks for the tester and engineers to gather all the information and log into a data base for easier look up.
Thanks for your cooperation.
management team Edgun.
There is a LOT of new ground being broken with the .30 caliber multi-shot Edgun. The first run is going to have hidden issues, but these issues are being addressed by some of the best shooters and airgun mechanics all over the world. So stay calm and give the forum time to do it’s job. Answers to your problems are already being worked on.
I suspect any accuracy issues with the .30 may be related to possible pellet deformation with the new magazine assembly, and different shooting characteristics than the small calibers.
This is essentially a build by demand of specific buyers who paid up front. We begged him to build one, and he did. However, Ed didn’t have a couple of years, and a large R & D force, to test these new concepts. You are almost certainly are going to have “first run” issues with a brand new design, and multi-shot breech. Especially if some of these early parts are hand made. Don’t get too upset just yet. You are the leaders in development of a brand new caliber/model, there will be problems, and there will be solutions to come.
Let the mechanically inclined new owners have a turn at working on solutions for a few weeks. Hemn and Boelick have already posted a “cleanup” technique for the multi action: viewtopic.php?f=22&t=27986
We have all been through these, and similar issues, as each new model Edgun came out. As a group, we found the issues, resolved them, and the established Edguns show the effort Ed, and all the Edgun shooters, as a community, have developed to solve any problems.
As a small company, Ed probably does most of the research and development himself. It’s only when the guns reach the hands of the shooters that all the possible problems are going to expose themselves.
It takes time for a custom, hand-made, large caliber, repeating airgun to get properly broken in with adjustments, cleaning/lubing techniques, shooting, and new findings/solutions.
Solutions are already starting to trickle in, stay calm my friends, and keep reading the new posts!
Just my thoughts from a historical perspective with Edguns.
H 😯 😯 t
PS: If anyone gets angry and frustrated with their new .30, send it to me for Christmas.
Guys,
believe me if you put some moly grease to the bolt inside parts like W NZ mentioned here (http://talonairgun.com/forum/viewtopic.php?f=22&t=27986) your problem will be solved 90%.
thanks…
ED,
Is it possible you would build single load breeches for us guys with the multi shot guns so we can have it both ways. I would be happy to pay any fair price to be able to shoot mine with a single load breech when shooting targets.
I am having the same issue. Sometimes it lines up correctly other times only rotates about 3/4 way. I can here someting clicking as the magazine indexes but then still needs that last little spin ccw. Have even had it over rotate a couple times and the bolt realigns clockwise, only happened 2-3 times.
- You must be logged in to reply to this topic.
Well MR ED is Dough soaked and probably sipping on a bottle of Russo-Baltique Vodka right now. laughing and counting his money!!