Poor service from Pyramyd Air remedied
I just recieved 4, 500 ct tins of JSB Heavy’s from Pyramyd Air.
You in the know , already know what I am going to complain about.
Some worker packed them poorly and the contents fell out of the dented tins into the box.
I hear this again and again, as most of you know they used to really pack them well, but they allow this to happen because they do not care about our business.
As a result they just lost my business.
Why bother to buy a accurate rifle, and then shoot damaged pellets.
I am waiting for a reply from them now. They should have a good story about this, lord knows they have had the chance to explain it again and again.
I have told them their reply will be read on both this forum and the Yellow Forum.
Roachcreek
All Replies
Wok,
I did, then I saw that I had to send him an email to get it okayed.
Sorry, I just have trouble with that, it rubs me the wrong way Wok. Then when I can’t answer a question someone asks about what a specific model of airgun is on the site, well that for me is over the edge.
And it was a while coming, I saw others having their posts censored, at times with very rude comment, and like the old story of it hasn’t happened to me, so I will ignor it and it will go away or not effect me, it troubled me all the same. Especially since some rules are enforced with an iron fist and others are ignored.
While I enjoy discourse on airgun subjects, I feel that for my tastes that site is far too restrictive to my free speech.
I do enjoy this site and the work that Tony and you and Tron have done here.
In the end, it is his site, he can administer it how he wishes, and like anything else in life, if I do not like it, I do not have to participate, I choose not to participate in such a restrictive forum.
And thanks for taking an interest,
Roachcreek
I still seem to be censored from the Yellow for daring to critize the overbearing, insecure moderator there, on this site. It would seem he does not bear any resemblance to his tough looking avator, in regards to the thickness of his skin.
You would think he could always get a job as a censor for the Taliban. In the meantime I will heed Mamcrackins advice on Yellow participation. Whether or not they are cowards, I do not know, but he does seem to be a narrow sighted individual.
I reread the rules of that forum once again this morning, all I can say is wow!
It is still America, I still have free speech, at least on Talonairgun.com, and I thank all concerned for that.
Roachcreek
Go to the Dealer BOI and post your complaint there.
Well I left a message with Nikki @ Pyramyd about the pellets, there has not been a responce to my email I sent yesterday.
I still seem to be censored from the Yellow for daring to critize the overbearing, insecure moderator there, on this site. It would seem he does not bear any resemblance to his tough looking avator, in regards to the thickness of his skin.
You would think he could always get a job as a censor for the Taliban. In the meantime I will heed Mamcrackins advice on Yellow participation. Whether or not they are cowards, I do not know, but he does seem to be a narrow sighted individual.
I reread the rules of that forum once again this morning, all I can say is wow!
It is still America, I still have free speech, at least on Talonairgun.com, and I thank all concerned for that.
Roachcreek
I have had very good service also but all it takes is for one of OUR guys to
get screwed and I am not happy…
I to have had nothing but good service from them……However it only takes one guy in shipping to screw up and ruin it …..
Sounds to me like it will be taken care of and made right.
Here ya go roach…..
Dear Jeff,
Thank you for writing. We should have been contacted by phone and we will correct the situation that has happened with the customer. We would need pictures of how the pellets were received along with an order number. If the customer would like, he can contact me directly at 1-888-262-4867 ext.231. He will need to leave a message if he receives my voice mail as we are busy and I will return his call as soon as I am off of the line. I look forward to hearing from the customer.
Thank you
Nicole Gvora
After the fiasco I had with PA over the CO2 adapter and tank, they promised to give me a new tank and a tin of pellets as a goodwill gesture. The new tank had the same problem as the first one( valve stem too short) and they didn’t send the pellets. When I left a less than glowing review of the product on their website, they refused to post it. When I tried to call the customer service rep who responded to my review, I could never reach her( left voicemails). I have spent well over $1000 with these people in the last 6 months. NO MORE!!!!!!!!!!!!!!
I am not sure if PA does any type of drop ship to cusomters or not, this maybe the case, they can’t control it.
If drop shipping, need to stop drop shipping… 🙂
I have purchased tons….. of pellets from PA before, and always received them in a well packaging.
I am not sure if PA does any type of drop ship to cusomters or not, this maybe the case, they can’t control it.
My reply to above email….
Hi and thanks for the reply Erica…. One of your customers (our member)
received an order of pellets and they were just sorta thrown in a box with no
packing…. Although these guns are “BB Guns” they are very accurate when
using pellets that have not been banged around…. Having pellets loose in a
box will damage them and make them useless to us…. Mostly you guys do a
great job on packing but it looks like you have somebody back there that just
does not understand that pellets are very fragile…
I would imagine that you guys are really busy but, shipping pellets with
no packing can surely keep you from being as busy as you are now….
Please help this guy out… Is there a direct # He can call..? He has been
trying for a day or too with no luck. He has stayed on hold twice….
F that place roach… Yellow is for cowards….lol
Dear Customer,
I apologize for the service provided. But I am still a little unclear as to what the problem is. Please email or contact Pyramyd Air by phone. We have been extremely busy these last couple of weeks.
Thank you,
Erica
On Wed, Aug 11, 2010 at 4:19 PM, <jguillory@skynethouston.com> wrote:
Dear Customer service and packaging….
I am not sure if you guys realize it or even care but we as a group at the TAG forum are waiting for you to reply to a customer that is a member of our forum. As far as I can tell you have lost his business already….. We at the TAG forum will monitor your actions and decide whether to continue to support your company in the future by the way you settle this man’s claim…. I am sending this to try to prevent you from losing a lot of business… If you will give me a name and # he can call I will pass it on….
Here is a link that might explain a little clearer…
Reply To: 10 shot groups at 285 yards with the 257 Haley Scadalous
Some guy asked about a model of a Crosman pump that sold on the clasifieds, I tried answering him on both the clasifieds and the forum, but nothing comes up.
You decide.
[quote=”roachcreek”]Not only did my post get nuked, it appears I can’t post anything there now.[/quote]
I personally hate the layout of that site. When there are so many good platforms for forums, They choose that??
- You must be logged in to reply to this topic.
It is run by a Greek roach… It is evidentially being run with Greek not
American laws in mind….. If I see someone that needs help, I just open their
post and click on their email address link and offer help…. There are ways
around everything…. Yellow members needing help should not suffer
because Steve in CT is an ass…..