Don’t feel like the Lone Ranger on the broken Stock!
🙁 I recieved my R3 22 standard last Thursday. And the same thing happened to me. I didn’t want to post anything about it yet because I didn’t want to piss anyone off. I talked with Tony about it last week. He said it was my baby. So, I filed the claim with UPS. They wanted to p.u. my rifle for inspection too. I said Hell No! They already screwed it up once I’m not giving them another shot at it. So, they agreed to do an over-the-line inspection. It is in the process as we speak. I can’t stand UPS, this is the 2nd time this has happened to me on air rifles. If I were to order another Edgun I would make sure it had insurance on it as well.
On one good note, I shot it this weekend and it is a Damn Tack Driver! I will post some groups at a later date. My wife shot a clay pigeon at 65 yds free handed standing. At least it’s accurate
All Replies
Mrnewbie:
Damn dude, learn some reading comprehension…
where did I state the repaired exchanged stock should be sold at a profit?
here is the offending quote…
“and offer them as slightly dicounted spares or even as an option on new guns for a discount.”
tell me just exactly WHERE I stated to sell them at profit…I clearly stated that the should be sold at a DISCOUNT now didn’t I…
I do feel your pain in all this though
Riverside wrote…
(By the time he emailed to ask me whether it had arrived I had already called Hawke USA and arranged for a free replacement…took me 5 minutes on the phone and I got an RMA, cost me absolutely Nothing! )
SO HAWK TOOK CARE OF YOU..on a USED 400$ scope.
Wow..Hawk sure is a great!
But on a $2000 dollar gun…packaged poorly????
Yea, I made my point
Riff…
I wouldn’t call it “mocking”…a bit of this is due to Russians attempting to compose their words from English to “American”
I have done International business for decades and can tell you communication can be, well…interesting
very easy to misinterpret and read into things…
as far as the poorly machined breeches
interesting thing is that so far no USA R3 owners are complaining…I tore my new R3 down this weekend for a looksee…mine looks great
the two complaints are international…a bloke in the UK with an Estonian marked Edgun and another in Norway with a Russian marked rifle
all I know is my .25 R3 is Daystate or FX grade
as far as the damage issue see my post to WOK above 😉
look, these stocks are simply not that damaged
the ones I have seen I could do an invisible repair Easily
yes of course I would be pissed had my rifle been busted in transit
would I be all over this forum bitching…likely not
were it me I would either try to work something out for a spare but discounted stock or I’d repair what I had and use it.
I have received a bit of damaged shit, most of them time I cuss and deal with it…don’t think so? Check my feedback on the Yellow…blew one dude away when the high end Hawke scope he shipped me arrived with a shattered ocular lens. By the time he emailed to ask me whether it had arrived I had already called Hawke USA and arranged for a free replacement…took me 5 minutes on the phone and I got an RMA, cost me absolutely Nothing!
I suppose I could have bitched on the forums but to what end?
anyways what this will likely result in is at least a hundred dollar increase of these rifles due to insurance and the extra fuck around in S&H
like I said I do feel for folks with damaged stocks, I only suggested a slight compromise
it’s not like Tony is some huge operation like A0A or Pyramid 😉
Riverside wrote
(I agree, the entire situation for these guys sucks the ding dong
yes the packing need a’ changing but the most Important thing that needs doing is to pack the action removed from the stock. lightly oil and bubble wrap both with the stock in the case after bubble wrap then float in the peanuts and seal with anti tamper tape.
The damage in each case was due to the inertia of the action attacking the stock at it’s weakest point.)
Lets agree to disagree.
Your right, removing the stock is the best way to do it. Now the guns could withstand a 50ft drop.
Securing the gun through 2 of the holes in the stock would be just fine also, the padded ends of the case itself would act as a shock absorber..and if guns secured through one of the holes in front stock, and in thumbhole..well plenty of wood to handle the strain, of a 30 ft drop.
IT DOES NOT MATTER, if anything would have been done ..the guns would not have been damaged!
(as far as what should be done?
myself were I the vendor I would offer a slightly discounted new replacement stock in exchange for these slightly damaged ones then have the damage repaired by a professional like Doug at Damagedgunstock and offer them as slightly dicounted spares or even as an option on new guns for a discount. The damage I have seen is EASILY repairable and done right invisible and will likely be stronger than a virgin stock)
Bullshit….NFW…(myself were I the vendor), glad your not!
You want me to buy a slightly discounted new stock ..in exchange for the damaged one..
Tony did offered a new stock for $50 bucks off
But you would have me send in my old one..so you can fix it, sell it to someone else …and make a profit on it…????? Bullshit
Thats not the point, I did fix my stock, did a real nice job on it. You could not see the damage, unless you took a microscope to it.
But, if I ever sell the gun, I would have to tell the buyer about the broken stock..I have no doubts it would hurt the selling value of the gun.
It’s just the way I would roll.. Why, its the RIGHT thing to do.
Great…
I will not be one of your customers after all of this, and I had planned to be one in the near future.
And that is just about the worst part about it! … and not the first time he has shown a certain “cockiness” towards customers when he is the one at fault…. I guess he just doesn’t understand what he is doing to Ed’s name, and just how small the airgun community really is…. I can guarantee that you’re not the only one that will refuse to get an Edgun over how Tony is conducting business!
BTW… DISCLAIMER… IN NO WAY IS TONY FROM TALON TUNES INVOLVED WITH THIS TONY, TONY FROM TALON TUNES WOULD NEVER TREAT A CUSTOMER IN THIS FASHION! so please do not make the mistake of thinking they are one in the same, thank you
myself were I the vendor I would offer a slightly discounted new replacement stock in exchange for these slightly damaged ones then have the damage repaired by a professional like Doug at Damagedgunstock and offer them as slightly dicounted spares or even as an option on new guns for a discount. The damage I have seen is EASILY repairable and done right invisible and will likely be stronger than a virgin stock
I disagree.
If you buy something and receive it damaged, the vendor should make it good for the customer once the UPS claim is denied.
The customer is in no way at fault for the broken stock, so why charge the customer a goddamn thing?
I do agree the action and stock should be packed in separate compartments. This alone would most likely solve this problem in the future.
going to disagree WOK…again their needs to be SOME degree of movement…the more delicate the item being shipped, the more cushioned movement you need
it’s really two things one is dealing with
1…the inertia of what you are shipping
2…impacts to the parcel
in either case the less movement you have the greater the liklihood of damage. You allow NO movement when the parcel falls and hits the floor whats inside continues to move…if its a heavy mass attached to a somewhat delicate piece of wood, Ivory, whatever that mass can damage what it’s attached to…seen Ivory hilted blades where the Ivory sheared in transit…real common.
In the second instance, an external impact…there has to be give in the packing to prevent transmiting force to the contents…this is Extremely important in shipping glass or ceramics.
I agree, the entire situation for these guys sucks the ding dong
yes the packing need a’ changing but the most Important thing that needs doing is to pack the action removed from the stock. lightly oil and bubble wrap both with the stock in the case after bubble wrap then float in the peanuts and seal with anti tamper tape.
The damage in each case was due to the inertia of the action attacking the stock at it’s weakest point.
as far as what should be done?
myself were I the vendor I would offer a slightly discounted new replacement stock in exchange for these slightly damaged ones then have the damage repaired by a professional like Doug at Damagedgunstock and offer them as slightly dicounted spares or even as an option on new guns for a discount. The damage I have seen is EASILY repairable and done right invisible and will likely be stronger than a virgin stock
All guns were received with perfect stocks, they were shipped out with perfect stocks as well.
We’ve sent hundreds of them out without any issues, so I’d agree about great customer service.
Lets see…
Badly machined examples shown.
Broken stocks on arrival.
Mocking the customer.
Great…
I will not be one of your customers after all of this, and I had planned to be one in the near future.
.
The guns may have had insurance. But insurance means nothing if the item was not packaged well. The insurance only works if the item was properly packaged.
GTBJ. We don’t that the guns were not insured, I have to guess they were, but even if they were not, all items are auto-majically insured up to $200 bucks..enough for a new stock..IF packaged properly.
Insurance means nothing..if not properly packaged!
Think about it, Companies in financial troubles, shipping items with intentionally poorly packaged..in effect trying to sell old stock to UPS via the claims process.
Fred, picking up and old tv off street corner, sending to Jed accross town, just to file a claim..
This shit happens…
Ups’s damage frequency used to be…well I dunno, I forget, but the goal in my center was to be less than 1 in a thousand.. It was a big deal. With it seldom being achieved.
Ups damage average..1 in some number less than 1000.
Your gun record 3 in 44…
First you need to pack them better, so this does not happen to others
a) straps inside case securing the gun in place
b) bubble wrap on the ends of the gun inside case
c) stocks separate from actions.
Any of the above, and this would not be happening.
When I looked at my broken stock, and figured out what happened, I KNEW it would be a waste of time filling a UPS claim. If me, a lowly retired driver can figure it out the guns are sliding back and forth inside the case, So can the claims agent.
I’m telling you the guns need to be secured better.
The UPS claims agent is telling you the guns need to be secured better.
I think sending 3 new stocks, to 3 people is the right thing to do!
Yea, I’m one of em…
Well, I just got off the phone with UPS again. They definantly denied the claim because of insuffient packaging. They said the contents should’ve been packaged in bubble-wrap not peanuts. My UPS distributor here also said peanuts are not good because they let things slide around to easily.
And all I can get out of Tony is I’m Sorry. Well, sorry isn’t getting it. I’m out $200+ on a stock. Like I said before, Great Customer Service. 😡 If I want to resale this I will have to deduct for the broken stock right off the bat. That’s BULLSHIT because I waited 7 months and payed alot of $$ to get my hands on an Edgun. Which I do like. All Tony or Ed has to do is make this RIGHT! It is Clearly the shipper’s Fault! I understand that it may not be Ed’s Fault. But I want some JUSTICE here!
All guns were received with perfect stocks, they were shipped out with perfect stocks as well.
We’ve sent hundreds of them out without any issues, so I’d agree about great customer service.
You can see here that some guns are arriving broken.
If the gun is in the case without being secured then it is not being packaged adequate.
The gun should not be able to move at all in the box.
If there is no damage to the box then that means the packaging was not secure enough to hold the contents in place. If the contents move at all then that is the fault of the person who packaged it.
How can it be packed properly if it was broken when the customer received it? 😕 😯
I agree with GTBJ, EdGun needs to make this right, ASAP. AND insure the $2000+ rifle when it is shipped.
you need to make it right Tony! not the customer!! in no way shape or form is it his fault, there is just no way Any One doing business should push something like that onto the customer!!!! part of doing business is dealing with some fucked up things like this, and you did pack it as well as ship it without insurance so You are to take responsibility!!!!!
Hell I have had customers that didn’t get their package for whatever reason, did I ever once bitch out? hell no, I built them another and sent it with faster shipping than normal, did I charge them for this? hell No, I’m The Seller… my responsibility!
I have even had a customer send one back to me that got lost in the mail… it was packed way wrong.. did I bitch, or charge him for the replacement? once again Hell no, he had paid for it already so I pushed all other orders behind and built him one and got it sent out asap!
one other time one got lost in the mail and I was out of stock and it was going to be another week ’till it got to me… guess what I took my personal one off my gun and shipped it out to make the customer happy.
I think you are fucking up Tony! they way you are dealing with this is Not the way you treat your… well ED’s customers!!! this is putting a very bad taste in my mouth about you and unfortunately it reflects on Ed as well… Think about that, you are fucking with Ed’s name just because you cheeped out and wanted to make an extra 10 dollars of of every gun you shipped… sad really!
Ed, you may want to think about that as well, do you really want your good name associated with someone that conducts himself like that? I know dam well if he was working for me.. he wouldn’t be anymore!
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Well if Tony is offering a $50 buck discount on a new stock..thats $250..which it is.
And you repair the damaged one…which only cost you $50 bucks…and cost of repair…then sell it…
what would the price be?
You would be making a profit…?